Privacy Policy

01Data Controller

Mineon Handel GmbH
Stormstraße 3, 41469 Neuss-Norf
Email: support@mineon.de
Website: www.mineon.de

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the information above.

02Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

• Name
• Company name
• Email address
• Telephone number
• Country
• Inquiry details
• Information voluntarily submitted through contact forms or email

Automatically Collected Information

When visiting our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Referring website

This information helps us maintain website security and improve user experience.

03How We Use Your Information

We use your personal information to:

• Respond to inquiries
• Process quotation requests
• Communicate regarding products and services
• Improve our website
• Maintain website security
• Comply with legal obligations
• Prevent fraud or misuse

We do not sell your personal information to third parties.

04Legal Basis for Processing

Depending on the purpose, personal data is processed based on:

• Your consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations

05Contact Forms

If you contact us through our website, the information you submit will be used solely to respond to your request and maintain business communication.

Your information will not be used for unrelated marketing purposes without your consent.

06Cookies

Our website uses cookies to improve functionality and user experience. Cookies may include:

• Essential cookies
• Security cookies
• Preference cookies
• Analytics cookies (where applicable)

You may control or delete cookies through your browser settings.

Where legally required, non-essential cookies will only be activated after your consent.

07Analytics

If analytics tools such as Google Analytics are used, anonymous or pseudonymized usage information may be collected to help us understand website performance and improve our services.

Where required by law, analytics cookies will only be activated after obtaining your consent.

08Third-Party Services

Our website may contain links or integrations with third-party services, including but not limited to:

• Google Maps
• YouTube
• LinkedIn
• Microsoft
• Cloudflare
• Other business partners

These services operate under their own privacy policies. Mineon is not responsible for the privacy practices of external websites.

09Data Sharing

We only share personal information when necessary, including:

• Service providers supporting website operation
• IT hosting providers
• Legal authorities where required by law
• Logistics or business partners when necessary for fulfilling customer requests

All service providers are required to process data securely and confidentially.

10Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

After the applicable retention period expires, personal data will be securely deleted or anonymized.

11Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the competent supervisory authority

Requests may be submitted using the contact information provided above.

12Data Security

Mineon implements appropriate technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

While no internet transmission is completely secure, we continuously improve our security measures to protect your information.

13International Data Transfers

Where personal information is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with applicable data protection laws.

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations.

The latest version will always be published on this page with the updated effective date.