1. Scope

These terms govern the use of Mineon.de and all orders placed through our online store. By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

2. Products and availability

We aim to present product information, prices, images, and availability as accurately as possible. Minor differences in color, packaging, or presentation may occur due to screen settings or supplier updates. If a product becomes unavailable after you order, we will contact you with the available options.

3. Prices and payment

Prices shown at checkout are the prices payable for your order, plus any applicable shipping fees or taxes shown before payment. Payment is due at checkout. We may refuse, cancel, or review an order if payment is not authorized, if fraud prevention checks raise concerns, or if order details appear incorrect.

4. Order confirmation

After checkout, you should receive an order confirmation by email. This confirms that we have received your order request. A binding sale is completed when the order is accepted and processed by Mineon.de.

5. Delivery

Delivery times are estimates and may vary due to carrier operations, stock availability, customs handling, address issues, or events outside our control. Please check your shipping address carefully before submitting the order.

6. Returns and refunds

Returns and refunds are handled according to our Refund and Returns Policy. Please contact support@mineon.de before returning any item so we can provide the correct instructions.

7. Customer responsibilities

• Provide complete and accurate billing, shipping, and contact information.
• Review product details and compatibility before placing an order.
• Contact us promptly if there is an issue with your order, delivery, or payment.
• Use Mineon.de only for lawful purposes and without interfering with the website’s operation.

8. Payment issues and disputes

If you believe a payment, delivery, or order issue occurred, please contact us first at support@mineon.de. Include your order number and a clear description of the issue. Contacting us directly usually allows faster resolution than opening a chargeback or payment dispute.

9. Limitation of liability

To the fullest extent permitted by applicable law, Mineon.de is not liable for indirect, incidental, or consequential losses arising from website use, delayed delivery, third-party services, or product misuse. Nothing in these terms limits rights that cannot be excluded under applicable consumer protection law.

10. Changes to these terms

We may update these Terms and Conditions from time to time. The version available on Mineon.de at the time of purchase applies to your order unless mandatory law provides otherwise.